Payment Terms and Policy
1. PAYMENT METHODS
The Service currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, as detailed on the applicable payment screen (Credit Card, Debit Card, MasterCard, Visa, PayPal). ILLU does not keep the payment card information of its customers
We reserve the right to refuse to work on any project, without the need for providing justification therefore. We will not provide services for any project or potential client for the content that is offensive, illegal, or which contains illicit or infringing material.
Payments will be charged on a pre-pay basis on the day that the project is created. Refunds are provided under certain circumstances, as set forth in “REFUND POLICY”
2.2. DEPOSITS AND CREDITS
2.2.1. You can make payments in one of two ways: you can “pay it now” or you can opt to pay for a deposit
2.2.2. If you find errors or proposes any modifications or corrections to the final result of the service provided within 14 days from the provision of the service, we will make all the necessary corrections without any extra fee.
2.2.3. If you find errors or proposes any modifications or corrections to the final result of the service provided after 14 days from the provision of the service, we will make all the necessary corrections for an extra fee.
2.2.4. If you do not propose any modifications or corrections within 30 days after the provision of intermediate results of the service provided, then the service will be considered provided in full and upon the expiration of this period, we will make all the necessary modifications or corrections for an extra fee.
2.2.5. If you make an assessment of the final results of the service provided by means of “giving stars” during any period, we will make all the necessary modifications or corrections for an extra fee.
2.2.6. If you wish to make any modifications or corrections on your own initiative and they are not related to inadequate quality of the result of the provision of the service, we will make them for an extra fee.
3. CURRENCY CONVERSION COSTS
You are responsible for all costs of currency conversion relating to any payment. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).
Clients are responsible for determining and paying the appropriate government taxes, fees, and service charges resulting from a transaction. We are not responsible for collecting, reporting, paying, or remitting to you any such taxes, fees, or service charges, except as may otherwise be required by law.
5. REFUND POLICY
1. A full refund will be considered based on the following reasons:
the client’s order cannot be completed;
the client’s request to cancel the order is received before the development is started;
2. A partial refund will be considered based on the following reasons:
the client is not reasonably and legitimately satisfied with the quality of the image or service and provides a comprehensive proof/explanation of the matter;
the client is not satisfied with the resulting product. A refund may be issued upon the confirmation of both parties and upon the clearance of all details related to the refund.
3. If the order is completed according to the specifications of the client, some minor errors should be deemed acceptable and cannot be a reason for a full or partial refund.
4. If there is no feedback from the Client during 14 days after we submit the final results, the task is considered closed. The fee will be charged to you thereafter.